Refund policy

Return & Refund Policy

At PURYS, we want you to love what you ordered. But if something isn’t quite right, we’re happy to help with a simple and hassle-free return process.

Returns

You can request a return within 7 days from the date your order is delivered.

To be eligible for a return:

• The product must be unused, unworn and unwashed.
• The product must be returned in its original condition, with all original tags, labels and packaging intact.
• The product must not have any stains, marks, damage, alterations or signs of use.
• The product must be accompanied by the original packaging and any accessories received with the order.
• Return requests must be raised within 7 days of delivery. Requests raised after this period will not be accepted.

Once your return request is received, the product will be picked up and sent for quality inspection. A return is considered accepted only after the product passes our quality check. If the product does not meet the return conditions mentioned above, PURYS reserves the right to reject the return and the product may be sent back to you.

Refunds

Once the returned product has been received and successfully inspected, your refund will be initiated.

The refund will be processed to your original payment method within 4–5 working days after the return is approved. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, the refund will be processed through the applicable refund method provided by PURYS during the return process.

Exchanges

We currently do not offer exchanges for online purchases.

If you would like a different size, colour or style, simply return the original product within the eligible return period and place a new order for the item you want.

A Small Note

Please make sure you check the product and size before removing tags or using the product. This helps us process your return quickly and ensures that your refund is not delayed.